CUSTOMER INFORMATION

General Questions

Why did the Company have to take these actions?

  • This action is an important step forward in addressing Gymboree’s debt maturities and establishing a sustainable capital structure for the Company.
  • We believe we are taking the right actions to reposition the business and support our future growth, and we are confident that this financial restructuring is the best path forward for all of our stakeholders.
  • The financial restructuring will help ensure that Gymboree can continue to invest in the business, execute against our planned initiatives and meet the needs of our customers.
  • We expect to move through this process quickly and to emerge as a stronger organization with a more appropriate retail footprint for today’s industry landscape.

Does this mean the Company or its Gymboree, Janie and Jack or Crazy 8 brands are going out of business?

  • No. Operations are expected to continue as normal throughout the process, including continuing to operate the majority of our stores.
  • Chapter 11 is very different from Chapter 7 and other types of bankruptcy, where the focus is on liquidating a company and going out of business.
  • The Chapter 11 process provides an orderly path to significantly reduce our debt, address our store leases and establish a sustainable capital structure that can allow us to invest in and grow Gymboree’s business long-term. It will also facilitate a consensual transfer of ownership of the Company.
  • The court-supervised process will allow us to continue to pay our employees and meet our obligations to operate without interruption consistent with Chapter 11 and applicable court orders. 

When is the Company expected to emerge from this process?

  • It is our intent to move through this process with the support of our key financial stakeholders as quickly and efficiently as possible.

Where can customers go if they have additional questions?

  • Updated information will be available on our website at www.gymboreerestructuring.com or you may call our Restructuring Support Center at 844-822-9233 (or 646-486-7945 for international calls) or send an email to gymboreeinfo@PrimeClerk.com.

Customer-Specific Questions

Is my local Gymboree, Janie and Jack or Crazy 8 store remaining open?

  • The majority of our stores will remain open and run just as they do today.
  • However, we are planning to right-size our retail footprint by closing certain stores as part of the restructuring process in order to focus our resources on the locations with the greatest potential. 
  • At this point, we are still evaluating stores and cannot say with certainty which stores will close or when. 

How many stores are closing and where can I find a comprehensive list of affected stores?

  • The majority of our stores will remain open and run just as they do today.
  • The timing and final list of stores to be closed is still being determined. 

Will Gymboree, Janie and Jack or Crazy 8 be launching going-out-of-business sales in the near term?

  • While the Company does expect to close some stores, it is too early to say which stores may close or when. 
  • We hope you will choose to visit us soon for our comfortable, quality clothes and accessories that help children start each day with something special.

Will Gymboree, Janie and Jack and Crazy 8 continue to run their typical sales and promotions?

  • Yes. We expect to continue operating our stores and our websites as usual during this process. 
  • This includes the continuation of our typical sales and promotions.
  • In short, it’s business as usual.

Can I still use my Gymbucks and Gymboree rewards?

  • Yes. We expect to continue operating our stores and our websites as usual during this process. 
  • We plan to honor customer gift cards, merchandise credits and our return policies for all three brands, as well as Gymbucks and Gymboree rewards.
  • In short, it’s business as usual.

Can I still use my Gymboree, Janie and Jack or Crazy 8 gift card or merchandise credit?

  • Yes. We expect to continue operating our stores and our websites as usual during this process. 
  • This includes gift cards as well as merchandise credits for each brand remaining valid. 
  • In short, it's business as usual.

Will there be any changes to return policies?

  • Currently, our return policy remains unchanged.

Can I still use my Gymboree Visa?

  • Yes. Your Gymboree Visa will continue to be serviced through U.S. Bank and will continue to be accepted.

Will there be any change in the range of merchandise available in Gymboree, Janie and Jack or Crazy 8 stores?

  • No, across all three of our brands, our stores will continue to offer comfortable, quality clothes and accessories as we always have. 
  • We expect customers will see only positive changes in their shopping experience as we complete this process and strengthen our business. 

Is Play and Music included in the restructuring process?

  • Play and Music is a separate company and is not included in the restructuring. 
  • The Play and Music business was sold in 2016 to an investment firm and is no longer owned and operated by Gymboree Corporation. 

Are Play and Music locations closing?

  • No. Play and Music is no longer owned and operated by Gymboree Corporation and is not included in the restructuring.